Privacy Policy (Effective Date: 13.11.2025)

1. Overview

2. What Information Do We Collect

3. How We Use Your Information

4. How We Share Your Information

5. Cookies and Related Technologies

6. International transfer of personal information

7. Retaining and Deleting Personal Information

8. Our Policy Concerning Minors

9. Links and Third-Party services

10. Security of Your Information

11. Your Privacy Rights

12. Amendments

13. Contact Us

Appendix. SUPPLEMENTAL TERMS – JURISDICTION SPECIFIC

1. Overview

KRAFTON Inc. ("Company", “we”, “our”, or “us”) processes your (“you”, or “user(s)”) personal information in the course of providing all services ("Service(s)"), including but not limited to websites and applications. We comply with applicable laws and regulations in the countries and regions where it does its business, and establish and disclose the following Privacy Policy ("Policy") in order to protect users' personal information promptly and smoothly deal with the complaints related thereto.

1) Scope of the Privacy Policy

We provide and operate various Services, and each Service may have a separate privacy policy.

This Policy applies to "Palworld mobile” ("Service(s)”), and explains your rights regarding the processing of personal information, as well as how to communicate with us. This does not apply to personal information processed on other companies’ websites or applications linked to the Service.

This Policy has been translated into other languages for your convenience. Generally, the English version applies, but the Japanese version applies to users who reside in Japan, the Korean version applies to those reside in Korea.

2. What Information Do We Collect

We will collect and use the following categories that may direct or indirectly to provide or operate our Services.

We may use non-personal information, including data generated during the user's Service usage history (e.g. service information, account activation status, access record, IP address, anti-cheat record, promotion participation history, language, country, etc.), for purposes such as analyzing the Service usage environment, improving the service, and to improve the quality of the Service. And when you participate in social features (such as text or voice chatting), the information that you disclose is public information. We may store and access it, and it may be processed or used by other users without notice.

1) Personal information that you provide directly

- Nickname, social platform information (such as platform name, platform account name, etc.) to provide or operate Services

- Email address and inquiry details when using the customer support center

- Email address, nickname, postal address, phone number, country when participating in promotions, such as events or survey (if applicable), information required for giveaway and/or tax (e.g. name, address, phone number, (if applicable) tax ID, etc.)

2) Personal information we collect automatically

We collect your personal information automatically as below.

- User identifier

- Consent history (i.e., legal document such as Terms of Service, Privacy Policy, etc.) (such as user identifier, type and version of legal document, consent date and time)

- Payment Information (such as purchase date, items, etc.)

- Device information (such as OS version, browser type, language setting, MAC address, device ID, advertisement ID(ADID, IDFA), etc.)

3) Personal information we collect from other sources

In accordance with the Services Terms of Service, the use of KRAFTON ID is required to use this Service. We collect your personal information as below.

- When you log in with KRAFTON ID to use the Service, we will use your account information (such as email address, date of birth, (if applicable) external account linking information, and service usage history, nationality, etc.) collected in accordance with the KRAFTON ID Terms of Service and Privacy Policy [https://accounts.krafton.com/privacy-policy].

3. How We Use Your Information

We process your personal information for the following purposes.

- To identify users and confirm their intent to use the Service

- To analyze the Service usage environment and improve the usage experience

- To improve the quality of the Service and develop new services

- To manage inquiries and requests

- To support Service failures and stability

- To prevent illegal or unauthorized use

- To secure and protect your account

- To restrict violations of laws and our Terms of Service

- To notify promotions, such as campaigns, play tests, pre-registrations, updates, and event participation for all services provided by us

- To provide and manage promotion(i.e. to contact and identify the winner, giveaway, or tax)

- To analyze and compile statistics on Service usage patterns and trends

We will notify you of relevant matters and obtain your consent in order to legally process your personal information, but if permitted by applicable laws and regulations in the country or region where we operate its business, your personal information will be processed based on one of the following legal grounds.

- When necessary to perform a contract with a user or take measures at the user's request in the course of the process of concluding a contract

- When there are special regulations in the law or it is inevitable to comply with legal obligations

- When it is deemed necessary for the significant interests of the user or a third party

- When it is necessary to investigate and take measures to prevent fraudulent registration and use, security, privacy, and restrict violations of laws and our Terms of Service

- When personal information processing is necessary to pursue legitimate interests of us or a third party within the scope that does not infringe on your privacy rights, interests, and freedom

- When it is necessary to achieve the legitimate interests of us manifestly superior to the rights of the user. In such cases, processing shall be allowed only to the extent that the processing is substantially related to our legitimate interests and does not go beyond a reasonable scope.

4. How We Share Your Information

We use personal information within the scope notified in "3. How We Use Your Information". In principle, we do not use or share any personal information beyond the scope without your prior consent. However, exceptions are made in the following cases.

1) When there is an obligation to share personal information in accordance with relevant laws and regulations

- We may provide personal information in accordance with lawful procedures, such as when an administrative agency or investigative agency requests the provision of personal information in accordance with relevant laws and regulations, in the form of a warrant or a written document stamped with the seal of the head of the agency.

2) When outsourcing certain tasks to third parties

- We may provide and operate tasks such as cloud computing services, customer support services to third parties for service operation, etc. We have stipulated matters for the safe management of personal information for the relevant trustee, and some of the outsourcing tasks are processed overseas.

3) Other

- We may share your personal information where such disclosure is essential to comply with a legal obligation or a lawful data access request, pursuant to a merger or acquisition, with our subsidiary companies (LIST: https://krafton.com/en/studios/) for the purposes described in this Policy, or where you have otherwise provided your consent or at your request.

5. Cookies and Related Technologies

We may automatically collect and use your personal information to analyze the Service usage environment and improve the usage experience. We strive to provide a safe and fair gaming environment for all players. When you use our Services, we or third parties may use cookies and similar technologies, or collect data about your machine or device, for fraud prevention, security, and authentication purposes.

We use cookies, and other technologies to recognize your browser or device, learn more about your interests, and provide you with essential features and services and for additional purposes. Approved third parties may also set cookies and related technologies when you use our Games and Services.

Cookies are small files downloaded to your device (if your browser is enabled to accept cookies) to track movements within websites and to customize your experience within the website. Most Internet browsers will allow you to erase cookies from your device hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. You should refer to your browser instructions or “Help” screen to learn more about how to manage cookies. Please note, however, that if you block cookies, some portions of our websites may not function properly.

We use third parties analytics service to improve Services and your experience. Analytics services providers could collect your activity data during use our Games and/or Services. However, we do not allow the collection or access to information that directly identifies you, such as your name, email address, etc. You can find the information you need to manage collecting your data on the below.

- Google Analytics: https://tools.google.com/dlpage/gaoptout

We also strive to provide a safe and fair gaming environment for all players. When you play the Game, we or third parties may use cookies and similar technologies, or collect data about your machine or device, for fraud prevention, security, and authentication purposes.

6. International Transfer of Personal Information

We provide and operate the Services globally so we may transfer your data directly to other regions (e.g. United States and Korea) where you are located in. When your personal information is transferred, stored, or processed overseas, we take reasonable measures to protect the privacy of your personal information, including, where appropriate, entering into confidentiality and standard contractual provisions with suppliers. The transfer of personal information overseas is essential for the operation and provision of Services. If refused, the Services cannot be provided.

7. Retaining and Deleting Personal Information

In principle, the personal information is destroyed or stored separately when the purpose of collecting and using personal information is achieved. Examples of achieving the purpose of collecting and using personal information are as follows:

- When the user requests withdrawal of membership or deletion of their personal information

- When we terminate the provision of services

- When the processing of the inquiries or complaints is completed

- When the necessary procedures for providing promotions (such as event prize issuance, tax payment processing, etc.) are completed

When personal information is stored in physical form, we will shred or incinerate the forms, or if it is stored electronically, we will delete it using technical measures in a way that the information cannot be copied. However, we may retain your personal information even after you withdraw your account or we have ceased providing Services to you, if it is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud, cheating or abuse, or enforce this Policy or other agreements we may have with you.

8. Our Policy Concerning Minors

We do not intend to target, nor knowingly collect information of, individuals under the age of majority in your jurisdiction. Certain games may make limited exceptions with parental consent. If you are a parent or guardian and you believe your child has provided us with information, you can contact us and request your child’s information to be deleted from our system. Some Services that provide to underage users, we will obtain parent or guardian’s consent.

9. Links and Third-Party services

If you click on a link to a third-party website, including but not limited to advertisements, you will leave our website and go to the website you selected. Since we cannot control the activities of third parties, so we can’t guarantee that they will adhere to the same privacy and security practices as we do. If you visit a third-party website linked to the Service, please check their Privacy Policies of the site before providing personal information.

10. Security of Your Information

We establish and apply the following optimal management, technical, and physical protection measures to prevent the loss, stolen, leak, forgery, alteration, or damage of personal information.

1) Managerial Protection Measures

- Establishment and implementation of internal management plans, regular employee training, supervision of security compliance of contracted companies, etc.

2) Technical Protection Measures

- Management of access to personal information processing systems, installation and operation of access control systems, encryption of personal information, installation and operation of security programs, etc.

3) Physical Protection Measures

- Access control of server room, data storage rooms, etc.

4) Implementation of and compliance with the Policy

- We check the implementation of the Policy and the compliance of the controller, and if any problem is found, we immediately correct and rectify.

- However, we are not responsible for any problems caused by the leakage of personal information, such as passwords due to your own negligence or problems on the internet.

11. Your Privacy Rights

You may exercise the following rights at any point in time in connection with your personal information. To exercise such rights, please email us at privacy@krafton.com or visit our support page to request your rights. Please note that at least your email address will be required to submit a request, and additional information may be required so we can verify you. If you exercise your rights via email, you must specify the right(s) you wish to exercise. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. However, we may decline to process requests which are not otherwise required by applicable law.

1) Right to Know & Right to Access

You have the right to request the following information from us up to two times within a 12-month period, you can go to “Settings” to view your personal information and request access to your personal information at any time or you can request us by email.

a. the categories of personal information that we have collected from you over the past 12 months or since launching this Service, and the specific pieces of personal information we have collected from you;

b. the categories of sources from which personal information was collected;

c. the business or commercial purposes for which personal information is collected;

d. the categories of personal information that we have disclosed for a business purpose or sold during the past 12 months or since launching this Service, and

e. (if applicable)the categories of third parties to whom the information was disclosed or sold.

2) Right to Delete

You have the right to request that the personal information collected from you be deleted. However, we collect minimum personal information from you to provide you a Service. If you ask us to delete required items, you may no longer be able to access or use our Services. To submit your request, please email us privacy@krafton.com or visit our support page. Some personal information may be exempt from such requests under law. We may still retain your personal information to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud, cheating or abuse, or enforce this Policy or other agreements we may have with you.

3) Right to Correct

You have the right to correct your personal information. You can edit your personal information via the “Setting” menu or email to privacy@krafton.com.

4) Right to Non-Discrimination

You have the right not to be discriminated against for exercising these privacy rights. We will not deny, or offer you different items or services when you request your privacy rights.

12. Amendments

We always post the latest privacy policy through "Privacy Policy" at the bottom of the website. We can change the Policy, and if there is a significant change, we will notify you a way that is easy to understand. If the user does not agree to the changes and does not wish to use the Services anymore, you may withdraw your account. If you continue to use the Services after the changes are notified or posted on the Services, it will be considered as consent to the changed policy. In addition, we will separately request your consent if required by relevant laws.

You can view the previous privacy policy through the "Effective Date" at the top of this page.

13. Contact Us

If you have any questions about this policy or our processing of your personal information, please contact us at your convenience. We endeavor to fully answer your request in good faith.

- Name of Chief Privacy Officer: Sukbum Hong

- Affiliation: Security Dept.

- Email: privacy@krafton.com

- Address: Yeoksam Center Field 231, Teheran-ro, Gangnam-gu, Seoul, Republic of Korea

Appendix. SUPPLEMENTAL TERMS – JURISDICTION SPECIFIC

This portion of our Policy applies to residents of the jurisdictions indicated below. In the event of a conflict between the Policy and this section, this section supersedes and controls.

1. EEA and UK

If you are located in the European Economic Area (EEA) or the UK, you may lodge a complaint with an applicable data protection authority for your country or region where an alleged infringement of applicable data protection law occurs. You may also submit a request to exercise your rights with our representative. This representative is only for EEA or the UK residents. If a user residing in another country submits a request, the response time may vary depending on the data protection laws of that country.

Our representative in the EU is VeraSafe Netherlands BV, located at Keizersgracht 555, 1017 DR Amsterdam, Netherlands. To contact, please use the form available here: https://verasafe.com/public-resources/contact-data-protection-representative.

Our representative in the UK is VeraSafe United Kingdom Ltd., located at 37 Albert Embankment, London SE1 7TL, United Kingdom. To contact, please use the form available here: https://verasafe.com/public-resources/contact-data-protection-representative.

If we transfer your data outside of the EEA to a country that is not recognized by the European Commission as ensuring an adequate level of data protection, we endeavor to apply suitable measures to safeguard your personal data in accordance with applicable data protection and privacy laws. These safeguards may include data transfer agreements implementing the most recent standard contractual clauses (a form of data transfer agreement pre-approved by the European Commission as providing adequate safeguards for personal data). You may ask for a copy of such appropriate measures by contacting us as set out in this Policy. We otherwise transfer personal data with consent; to perform a contract with you; or to fulfill a compelling legitimate interest in a manner that does not outweigh your rights and freedoms.

2. Japan

If you are a resident in Japan, for any questions or issues in relation to the collection and handling of your personal information, you may reach out to our Chief Privacy Officer by sending an email to Chief Privacy Officer. We will respond to your concerns and queries at the earliest and in compliance with Japanese Act on the Protection of Personal Information, and Japanese Telecommunications Business Act, etc.

1) Joint Use of Your Personal Data

We may use your personal data jointly with our affiliates as follows.

a. Personal data used jointly

Any and all of your personal data that we collected in accordance with this Policy, whether directly, automatically or through third parties, including but not limited to;

- Identifiers, such as nickname, name, IP address, email address, postal address, phone number, social media information (such as your platform profile/account), date of birth, gender, country of residence, language, nationality, etc.,

- Internet or other electronic network activity information, such as browsing behavior while using our Services (i.e. device model, OS version, MAC address, device ID, advertisement ID(ADID, IDFA), etc.), etc.

- Transaction information, such as purchase date, items, etc.

b. Scope of joint users & Intention of the joint use

We can use your information jointly where such disclosure is essential to comply with a legal obligation or a lawful data access request, pursuant to a merger or acquisition, with our affiliates (LIST: https://krafton.com/ja/studios/) for the purpose described in this Policy, or where you have otherwise provided your consent or at your direction.

c. Purpose of use by the joint users

For the purposes described specified in “3. How We Use Your Information” in this Policy.

d. Party responsible for management of the personal data

We have designated the following persons as the Chief Privacy Officer to remain responsible for responding to user inquiries regarding personal information and resolving any related complaints.

- Name of Chief Privacy Officer: Sukbum Hong

- Affiliation: Security Dept.

- Email: privacy@krafton.com (Chief Privacy Officer)

- Address: Yeoksam Center Field 231, Teheran-ro, Gangnam-gu, Seoul, Republic of Korea

2) International Data Transfer

If we transfer your data outside of Japan to a country that is not recognized by Personal Information Protection Commission as establishing a personal information protection system recognized to have equivalent standards the same in Japan, we endeavor to apply suitable measures to safeguard your personal data in accordance with applicable data protection and privacy laws. These safeguards may include data transfer agreements implementing the reasonable standard measures following the requirements of Section 1 of Chapter 4 in Japanese APPI. You may ask for a copy of such appropriate measures by contacting us by contacting to Chief Privacy Officer. We otherwise transfer personal data with consent; to perform a contract with you; or to fulfill a compelling legitimate interest in a manner that does not outweigh your rights and freedoms.

3) Your Privacy Rights

You have a right to request disclosure of your personal data retained by us (“Retained Personal Data”) and purpose of use thereof, disclosure of records of third parties transfer, correction, addition, deletion and discontinuance of the use and third parties transfer of the Retained Personal Data. To make a request concerning your rights above, please contact us by sending an email to Chief Privacy Officer(privacy@krafton.com). In special cases (i.e., request your rights through mailbox, etc.), we may demand a fee when you request your rights.

4) Cookies and Related Technologies

We may use cookies and related technologies when you use our Services to analyze user’s interests and provide you with essential features, etc. Here is additional information about cookies and related technologies that we use in our Services.

a. Adjust

- Items to be sent after conversion: device information (advertisement ID (ADID, IDFA), device model, OS, IP address, etc.), browser information(date and time, user agent, language, activity, etc.)

- Destination company: Adjust GmbH

- Purpose of use of sender: To analyze users’ trend and how the service has been used

- Purpose of use of destination: To provide services suitable for users, to measure the effectiveness of advertising and to improve products, to analyze and research how the service have been used, to notify users about the services of providers and its partners

b. 아래의 기관은 회사와는 별개의 기관으로서, 회사의 자체적인 개인정보 불만처리, 피해구제 결과에 만족하지 못하시거나 보다 자세한 도움이 필요하신 경우에 문의하여 주시기 바랍니다.

- 개인정보침해신고센터 (privacy.kisa.or.kr / (국번없이) 118 )

- 개인정보 분쟁조정위원회 (www.kopico.go.kr / (국번없이) 1833-6972 )

- 대검찰청 (www.spo.go.kr / (국번없이) 1301 )

- 경찰청 (ecrm.cyber.go.kr / (국번없이) 182)

4. United States

1) Privacy Rights for United States Users

Several U.S. states provide their residents with rights to:

a. Confirm whether we process their personal information;

b. Access and delete certain personal information;

c. Take their data from one location to another (data portability);

d. Opt-out of personal data processing for targeted advertising and sales;

e. Correct inaccuracies in their personal information, taking into account the information’s nature and processing purpose; and

f. Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise any of these rights submit a request form in our support page (URL:support.krafton.com). To appeal a decision regarding a consumer rights request, follow the instructions in the written notice we will provide to you.

Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out right may submit a request to this designated address: (e-mail: privacy@krafton.com, Support center:support.krafton.com). However, please know we do not currently sell data triggering that statute’s opt-out requirements.

2) California

If you are a California resident, you may have additional rights as detailed below. We will collect and use the following categories of personal information about you:

a. Identifiers, such as name, nickname, social platform information (platform name, platform account), language settings, etc.

- How collected: When you access or use our Services, we collect this directly or indirectly from you.

- How disclosed: With affiliates and service providers (e.g., cloud storage service provider, customer service provider)

b. Characteristics of protected classifications such as language settings, etc.

- How collected: When you access or use our Services, we collect this directly or automatically from you.

- How disclosed: With affiliates and service providers (e.g., cloud storage service provider, customer service provider)

c. Internet or other network activity, such as browsing behavior while using our Services (e.g., browser type, OS version, etc.), identifiers such as IP address.

- How collected: When you access or use our Services, we collect this automatically.

- How disclosed: With our affiliates, subsidiaries, and service providers (e.g., cloud storage service provider, customer service provider)

d. Geolocation information obtained by IP address.

- How collected: When you access or use our Services, we collect this automatically.

- How disclosed: With our affiliates and service providers (e.g. cloud storage service provider, customer service provider).

e. Commercial information, such as payout details, etc.

- How collected: When you purchase items in Services, we collect this automatically.

- How disclosed: With our affiliates and service providers (e.g., cloud storage service provider, customer service provider)

f. Audio, electronic, visual, thermal, olfactory, or similar information such as profile image etc.

- How collected: When you access or use our Services, we collect this automatically.

- How disclosed: With our affiliates and service providers (e.g., cloud storage service provider, customer service provider)

We determine the retention duration for each of the categories of personal information listed above based on our business or commercial purposes for obtaining the information, our legal or regulatory requirements applicable to such information, and in relation to litigation or to protect our rights.

- Your California Privacy Rights

You may exercise the following rights some rights are described in “11. Your Privacy Rights” at any point in time in connection with your personal information. To exercise such rights, please email us at ka_privacy@krafton.com or visit our support page to request your rights.

Please note that at least your email address will be required to submit a request, and additional information may be required so we can verify you. If you exercise your rights via email, you must specify the right(s) you wish to exercise.

We will verify your identity and respond to your request within 45 calendar days. If necessary, we may take up to an additional 45 days to respond, for a maximum total of 90 days from the day the request is received, in which case we will notify you to explain the reason for the delay.

a. Right to opt-out of Selling and Sharing

You have the right to opt-out of the selling and sharing of your personal information as defined by California law by requesting that your personal information not be sold or shared in any form. With respect to targeted advertising, you can control the sharing of your personal information for targeted advertising purposes through our website by opting out from advertising cookies through the cookie banner.

HOWEVER, WE HAVE NOT “SOLD” PERSONAL INFORMATION TO THIRD PARTIES AS THAT TERMS IS DEFINED BY THE CCPA WITHIN THE PAST 12 MONTHS. ALSO, WE HAVE NOT “SHARED” PERSONAL INFORMATION WITH THIRD PARTIES FOR THE PURPOSE OF CROSS-CONTEXT BEHAVIORAL ADVERTISING.

b. Rights for California Minors

Minors under the age of 16 have the right to request the deletion, correction, or copies of information publicly posted by you, such as on forums or bulletin boards.

Media